Get more help

If you need help with parenting, separation, child development or mental health, there are good organisations out there that can support you. These organisations below are the best we've found.

If you believe you’re at risk for domestic abuse, help is available.
Contact info
Email: askus@familylives.org.uk
Helpline: 0808 800 2222 
Helpline availability
Mon–Fri: 9am to 9pm.
Sat–Sun: 10am to 3pm.

1. Family Lives

For everyone
Who they are, and what they do

Family Lives offer free and confidential information and advice on all aspects of family life including child development, issues with schools, parenting and relationship support, aggression in the home, bullying, teenage risky behaviour, and mental health concerns of both parents and their children.

2. Gingerbread

For separated parents
Helpline availability
Mon: 10am to 6pm. Tues, Thurs, Fri: 10am to 4pm.
Wed: 10am to 1pm and 5pm to 7pm.
Who they are, and what they do

Gingerbread are a charity that help single parent families to live secure, happy and fulfilling lives. The give free and confidential support and expert advice on anything from dealing with a breakup to going back to work or sorting out child maintenance, benefit or tax credit issues. If you plan to use the helpline, mornings tend to be busy, so sometimes calling in the afternoon can help.

Contact info
Helpline: 0808 802 0925

3. Families Need Fathers

For separated parents
Helpline availability
Mon–Fri: 9am to 10pm
Sat–Sun: 10am - 3pm
Who they are, and what they do

FNF provide support and information to separating or divorced parents who are worried about how their breakup might affect their children. Services are open to mothers, fathers, grandparents, new partners and extended families. Specialist support is available on Mon–Fri between 6pm and 10pm. Outside of these hours, calls are taken by Family Lives who receive additional training from FNF.

Contact info
Helpline: 0300 0300 363

4. Citizens Advice

For everyone
Helpline availability
Mon–Fri: 9am to 5pm.
Who they are, and what they do

Citizens Advice give free, confidential and impartial advice about your rights. If you have money, benefit, housing or employment problems, they will be able to tell you what your rights are. You can either contact your local centre or call the national phone service.

Contact info
Adviceline (England): 03444 111 444
Advicelink (Wales): 03444 77 20 20
Textphone: 18001 03444 111 445

5. The Mix

For younger people
Who they are, and what they do

The Mix are a free and confidential service, mainly aimed at younger people under the age of 25. The service can connect you to experts who will give you the support and tools you need to take on challenges from homelessness to finding a job, from money to mental health, from breakups to drugs.

Helpline availability
Every day: 4pm to 11pm
Contact info
Crisis support: Text THEMIX to 85258

6. National Domestic Abuse Helpline

For everyone
Helpline availability
Available 24 hours a day
Who they are, and what they do

Helpline from Refuge, offering support for people who have experienced violence and abuse including domestic violence, sexual violence, ‘honour’ based violence, forced marriage, FGM, human trafficking or modern slavery.

Contact info
Helpline: 0808 2000 247

7. The Co-Parent Hub

For separated parents
Who they are, and what they do

The Co-Parent Hub is for separated parents who are co-parenting. Run by Cafcass, the information and advice on the Co-Parent Hub comes from experts at charities, children’s services providers and the Ministry of Justice, so you know you can trust it. They also offer a Parenting Plan feature to help parents to reach agreements without being in the same room.

Parenting plan link